Page 388 - JobsPlus - Occupational Handbook

Nonetheless, a qualification at MQF Level 2 or higher in Business or related subjects may be required by some employers. Training programmes include:
• Foundation Certificate in Business (MCAST) (MQF Level 2)
• Diploma in Business (MCAST) (MQF Level 3)
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
For related training offered by educational institutions, including Jobsplus, it is advisable to consult the list of accredited courses on the NCFHE website.
On-the-job training is usually offered by the employer.
Knowledge and skills
Salespersons (Shop) are expected to have:
• Knowledge of the products and/or services available at the outlet
• The ability to explain technical information in simple language
• Knowledge of competitors’ products or services
• The ability to reach sales targets (where applicable)
• Selling skills and techniques, including the ability to upsell
• The ability to understand the needs of different customers
• The ability to negotiate and persuade (depends on product/service being sold)
• The ability to engage with the local community (where applicable)
Transferable skills should include:
• Interpersonal skills
• Written and verbal communication skills in
Maltese and/or English
• Customer care skills
• IT skills
• Numeracy skills
• Organisational and planning skills
• Problem solving and decision making skills • The ability to work independently and as part
of a team
• The ability to work under pressure and in a
hectic environment
Additional qualities
These may include:
• A flair for sales
• A sense of initiative
• A sociable personality
• A well-groomed appearance
• Assertiveness
• Charisma
• Confidence
• Diligence
• Efficiency
• Enthusiasm
• Flexibility
• Patience
• Trustworthiness
Related career opportunities
• Commercial Sales Representative
• Contact Centre Salesperson
• Sales Demonstrator and Representative
• Sales Manager
• Shop Manager
• Shop Supervisor
• Telesales Representative
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