Page 387 - JobsPlus - Occupational Handbook

Salesperson (Shop)
Occupation Code: 5223
Alternative titles: Retail Assistant, Shop Assistant, Sales Assistant, Store Assistant, Outlet Assistant
Job description and duties
Salespersons (Shop) assist customers in choosing products and/or services and collect payments for their purchase/s. They are required in various types of outlets, to sell a product or service. Depending on the products and/or services available, a Salesperson (Shop) is typically expected to:
• Serve and advise customers on products and/or services
• Educate customers on how to use and care for products and/or services
• Ensure that products are in an excellent condition
• Ensure that shelving and displays are up to standard, clean, neat and presentable
• Merchandise products in line with company and brand standards
• Market other company brands and try to upsell
• Carry out stocktake duties and order new stock
• Process payments including cash, card and cheque payments
• Deal with returns
• Know their customer’s needs
• Maintain and develop relationships with
returning and new customers
• Handle customer complaints
• Provide after sales service
• Attend training on new products and/or
services
Work environment
Salespersons (Shop) work on a full-time or part-time basis from Monday to Saturday. Salespersons may be required to work evenings and Sundays depending on the shop’s opening hours. One may also be required to work on split shift basis. Salespersons (Shop) may be expected to work longer hours during the festive season and sales periods.
Working as a Salesperson (Shop) requires standing up for extended periods. Lifting and carrying heavy items may also be required.
Occupation data
Entry level education / special licences / warrants
Although qualifications are useful, work-related experience and attitude tend to be given considerable weight by employers.
Number of employees (2017)
7,092
Share of foreigners (2017)
12%
Job Outlook (2018 - 2022)
+15%
Median Pay (per annum)
€9,800
Occupational Handbook 2018
387