Page 378 - JobsPlus - Occupational Handbook

Related career opportunities
• Commercial Sales Representative • Distributor
• Franchise Owner
• Merchandiser
• Sales Manager
• Shop Supervisor
• Wholesale and Retail Trade Manager
Shop Supervisor
Occupation Code: 5222
Alternative titles: Outlet Supervisor, Retail Supervisor, Store Supervisor, Sales Floor Supervisor
Job description and duties
Shop Supervisors plan, coordinate and monitor all activities of sales workers. While duties are expected to vary depending on the products and/or services being sold and the size of the establishment, a Shop Supervisor is typically expected to:
• Plan and prepare work schedules and assign staff to specific duties
• Participate in the recruitment and training of staff members
• Lead the team to achieve sales targets
• Carry out performance reviews
• Follow and check records of goods bought
and sold
• Carry out stocktaking duties and order new
stock Jobsplus
•Ensure that merchandising and replenishment is done in line with company standards
• Design the layout of the shop’s display to attract customers
• Follow-up sales leads
• Provide sales reports to managers
• Plan special promotions and keep staff
informed
• Serve and advise customers via different
ways including face-to-face, phone or virtual
means such as e-mail and social media
• Process cash and card payments
• Handle feedback and complaints
Work environment
Shop Supervisors usually work on a full-time basis and may be required to work evenings and Sundays depending on the shop’s opening hours. One may also be required to work on split shift basis. Shop Supervisors may be expected to work longer hours during the festive season and sales periods.
A Shop Supervisor’s duties require one to spend time both in the shop and in an office.
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