Page 377 - JobsPlus - Occupational Handbook

• Diploma in Business (MCAST) (MQF Level 3)
• Advanced Diploma in Marketing (MCAST)
(MQF Level 4)
•Advanced Diploma in Business
Administration (MCAST) (MQF Level 4)
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
For related training offered by educational institutions, including Jobsplus, it is advisable to consult the list of accredited courses on the NCFHE website.
Trading licences may be required. For further details on specific licences, it is advisable to consult the Commerce Department. In the case of grocery stores, HACCP (Hazard Analysis and Critical Control Point) certification and a Food Handling Licence is also needed.
On-the-job training is usually offered by the employer.
Knowledge and skills
Shopkeepers/Retailers are expected to have:
• Commercial awareness and business skills
• Knowledge of the products being promoted
• Knowledge of competitors’ products and
services
• Knowledge of consumer rights
• Knowledge of trading laws and local
regulations
• Selling skills and techniques, including the
ability to upsell
• Marketing skills and the ability to attract new
customers
• Personnel management skills (where applicable)
• The ability to build long-lasting business relationships
• The ability to understand customers’ needs • Financial management skills
• The ability to negotiate and persuade
• Knowledge of health and safety procedures
Transferable skills should include:
• Interpersonal skills
• Written and verbal communication skills in
Maltese and/or English
• Customer service skills
• Numeracy skills
• IT skills
• Organisational and planning skills
• Problem solving and decision making skills • Time management and multitasking skills
• The ability to work under pressure and in a
hectic environment
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• A flair for sales
• A sense of initiative
• A sociable personality
• A well-groomed appearance • An entrepreneurial mindset • Assertiveness
• Charisma
• Confidence
• Diligence
• Enthusiasm
• Efficiency
• Flexibility
• Patience
• Trustworthiness
Occupational Handbook 2018
377