Page 376 - JobsPlus - Occupational Handbook

Shopkeeper/Retailer
Occupation Code: 5221
Alternative titles: Shop Manager, Shop Proprietor, Shop Owner, Grocer, Newsagent Work environment
Job description and duties
Shopkeepers/Retailers own or run a small shop. Shops may vary in the products they sell and may include retail stores, ironmongers, grocery stores, electronic stores and more. A Shopkeeper/Retailer is typically expected to:
• Develop and maintain a positive relationship with repeat, potential and new customers
• Assist customers face-to-face, via phone and virtual means such as e-mail and social media
• Process cash and card payments
• Carry out stocktake duties and order new
stock
• Deal with suppliers and buy products at
agreed prices
• Keep records of goods bought and sold
• Design the layout of the shop’s display to
attract customers
• Keep up-to-date with competitors’ prices and
products
• Handle feedback and complaints
Shopkeepers/Retailers usually work full-time and are typically required to work long hours including evenings and weekends. One may be required to work on split shift basis. Longer working hours may be required during the festive season and sales periods.
Shopkeepers/Retailers may be expected to stand for long periods, carry heavy stock, clean the premises or specific areas and stack products in the shop.
Occupation data
Entry level education / special licences / warrants
Although qualifications are useful, work- related experience and attitude tend to be given considerable weight by employers. Shopkeepers/Retailers would usually have gained experience in retail prior to managing and/or owning a shop.
Nonetheless, a qualification at MQF Level 3 or higher in Business or related subjects may be required by some employers. Training programmes include:
Number of employees (2017)
2,208
Share of foreigners (2017)
6%
Job Outlook (2018 - 2022)
+16%
Median Pay (per annum)
€11,400
Jobsplus
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