Page 379 - JobsPlus - Occupational Handbook

Occupation data
Knowledge and skills
Shop Supervisors are expected to have:
• Commercial awareness and business skills • Knowledge of the products being promoted • Knowledge of competitors’ products and
services
• Knowledge of consumer rights
• Knowledge of trading laws and local
regulations
• Selling skills and techniques, including the
ability to upsell
• Marketing skills and the ability to attract
new customers
• Personnel management skills
• The ability to lead and motivate a team to
reach targets
• The ability to build long-lasting business
relationships
• The ability to understand customers’ needs • Financial management skills
• The ability to negotiate and persuade
• Knowledge of health and safety procedures
Transferable skills should include:
• Written and verbal communication skills in Maltese and/or English
• Customer service skills
• Numeracy skills
• IT skills
• Planning and organisational skills
• Problem solving and decision making skills • Time management and multitasking skills
• The ability to work under pressure
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• A flair for sales
• A sense of initiative
Number of employees (2017)
236
Share of foreigners (2017)
22%
Job Outlook (2018 - 2022)
+17%
Median Pay (per annum)
€10,900
Entry level education / special licences / warrants
Although qualifications are useful, work- related experience and attitude tend to be given considerable weight by employers. Shop Supervisors would usually have gained experience in a Sales Assistant position prior to managing a shop.
Nonetheless, a qualification at MQF Level 3 or higher in Business or related subjects may be required by employers. Training programmes include:
• Diploma in Business (MCAST) (MQF Level 3) • Advanced Diploma in Marketing (MCAST)
(MQF Level 4)
•Advanced Diploma in Business
Administration (MCAST) (MQF Level 4)
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
For related training offered by educational institutions, including Jobsplus, it is advisable to consult the list of accredited courses on the NCFHE website.
Although experience in a retail position is typically required in order to progress to a supervisory position, on-the-job training is often provided by the employer.
Occupational Handbook 2018
379