Page 343 - JobsPlus - Occupational Handbook

Travel Couriers also need to be in possession of a valid passport and any visas required for the countries to be visited.
A certificate in basic First Aid may also be required.
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
For related training offered by other educational institutions, it is advisable to consult the list of accredited courses on the NCFHE website.
On-the-job training is usually offered by the employer.
Knowledge and skills
Travel Couriers are expected to have:
• Detailed knowledge about the destination, including information on hotels, places of interest, restaurants, transport, souvenirs, etc.
• The ability to remember up-to-date facts, figures and events
• The ability to speak clearly, with a projected voice and communicate ideas well to a group of people
• Research skills
• Basic accounting and budgeting skills
• A strong sense of cultural awareness and
knowledge
• The ability to develop a network of
information sources and contacts
• The ability to handle emergencies and crisis situations (such as ill health, accidents
and theft) in a calm and efficient manner
• Knowledge of health and safety procedures
Transferable skills should include:
• Interpersonal skills
• Written communication skills in English and
other foreign languages
• Customer care skills
• IT skills
• Numeracy skills
• Planning and organisational skills
• Problem solving and decision making skills • Time management skills
• The ability to work independently and as part
of a team
• Leadership skills
Additional qualities
These may include:
• A sense of autonomy
• A sense of discipline
• A passion for travel and adventure
• An enthusiastic and positive attitude
• Attention to detail
• Efficiency
• Flexibility
• Patience
• Physical stamina and high energy levels
Related career opportunities
• Destination Management Company Travel Consultant
• Tourist Guide • Travel Agent
Occupational Handbook 2018
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