Page 341 - JobsPlus - Occupational Handbook

Depending on the mode of delivery, a number of requirements need to be fulfilled:
• To be physically fit and able to lift heavy objects to deliver on foot
• A Category B driving licence to deliver by van
• A driving licence for a 125CC motorcycle to deliver on a motorcycle
Applicants interested in pursuing this occupation may opt for a training programme such as the following:
• Diploma in Postal Services (MCAST) (MQF Level 3)
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
On-the-job training is usually offered by the employer.
Knowledge and skills
Postal Operators and Couriers are expected to have:
• An understanding of the functions of a postal company
• An understanding of the procedures and processes involved in the delivery of postal articles
• Knowledge of the products and services offered by the postal company
• The ability to plan the route according to the delivery requirements
• Navigation and driving skills (for those who deliver mail by motorcycle/van)
• Knowledge of the Maltese highway code
• Administrative skills
• Ensure client confidentiality
• Knowledge of health and safety procedures
Transferable skills should include:
• Interpersonal skills
• Written and verbal communication skills in
Maltese and/or English
• Numeracy skills
• Customer care skills
• IT skills
• Organisational and planning skills
• Problem solving and decision making skills • Time management skills and the ability to
work under pressure and adhere to tight
deadlines
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• A smart appearance
• Friendly disposition
• Patience
• Physical stamina
• Positive attitude
• Trustworthiness
Related career opportunities
• Contact Centre Information Clerk
• Courier Driver
• Customer Support Representative
• General Office Clerk
• Postal Branch Manager
• Postal Branch Sales Assistant
Occupational Handbook 2018
341