Page 344 - JobsPlus - Occupational Handbook

Travel Attendant / Steward
Occupation Code: 5111
Alternative titles: Flight Attendant, Air Hostess,
Job description and duties
Travel Attendants/Stewards ensure the comfort and safety of passengers on aircrafts or cruise ships. A Travel Attendant/Steward who works on aircraft is typically expected to:
• Check if passports correspond with flight crew security certificates
• Oversee the boarding and safe disembarkation of passengers
• Check presence and conformity of technical onboard equipment
• Check that plane is clean and well stocked with food and drinks
• Ensure passenger’s hand luggage is safely secured in the overhead lockers
• Communicate and share flight information with flight crew
• Distribute safety instructions on board and ensure that they are being observed by the passengers
• Organise and supervise onboard operations
• Prepare, serve and clear trays with meals and refreshments and sell gifts during the
flight
• Assist when a passenger falls ill
Cabin Attendant, Cabin Crew, Cruise Line Steward
• Take urgent measures in case of unforeseen events
• Draw up a report after completing flight
• Train new cabin crew in safety, rescue and
first aid techniques
Travel Attendants/Stewards who work on cruise ships are usually assigned a number of cabins and are expected to:
• Show guests to their cabins
• Inform passengers about the services
offered on board
• Arrange excursions
• Deal with guests’ queries and complaints
Work environment
Travel Attendants/Stewards work for airlines or cruise lines. With airlines, individuals typically work full-time or part-time, on shift basis, including weekends and public holidays, with expected increased hours during the summer months (peak season). On cruise liners, one would expect to work on a contract basis.
In both cases, individuals may expect to work for long hours standing up, deal with occasional emergency situations as well as unpleasant weather conditions such as turbulence and rough sea.
Occupation data
Number of employees (2017)
246
Share of foreigners (2017)
17%
Job Outlook (2018 - 2022)
+25%
Median Pay (per annum)
€20,100
Jobsplus
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