Page 345 - JobsPlus - Occupational Handbook

Entry level education / special licences / warrants
To work as a Travel Attendant/Steward, a qualification at MQF Level 3 or higher is typically required. Preference is usually given to applicants who are fluent in a foreign language. Training programmes include:
• Advanced Diploma in Aviation Operations (MCAST) (MQF Level 4)
• Higher National Diploma in Travel and Tourism Management (ITS) (MQF Level 5)
For further details on specific entry requirements, it is advisable to consult the respective airline/ cruise line website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
Moreover, Travel Attendants/Stewards need to satisfy a number of requirements which may vary according to the specific airline or cruise line one is applying with. Such requirements typically include:
• A minimum age of 18 years
• A clean Police Conduct Certificate
• A minimum height requirement
• Physical fitness and the ability to swim
unaided
• Certified as medically fit
• No visible tattoos
Travel Attendants/Stewards also need to be in possession of a valid passport.
On-the-job training is usually offered by the employer.
Knowledge and skills
Travel Attendants/Stewards are expected to have:
• The ability to operate emergency equipment • Knowledge of foreign languages
• The ability to behave in line with the
company’s brand culture
• The ability to manage possible difficult
situations with passengers
• A strong cultural awareness
• Knowledge of flight/sea emergency
procedures
• Knowledge of health and safety procedures
Transferable skills should include:
• Interpersonal skills
• Written communication skills in Maltese and/
or English
• Customer care skills
• IT skills
• Organisational and planning skills
• Problem solving and the ability to take timely
decisions
• Time management and multitasking skills
• The ability to work under pressure
• The ability to work as part of a multicultural
team
Additional qualities
These may include:
• A calm and reassuring demeanour
• A friendly and welcoming manner
• A passion for travel
• A smart and well-groomed appearance
• A tactful and assertive approach
• Adaptability
• Attention to detail
• Flexibility
• Politeness
• Punctuality
Occupational Handbook 2018
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