Page 333 - JobsPlus - Occupational Handbook

Entry level education / special licences / warrants
Although there are no formal entry requirements for this job, a qualification at MQF Level 3 may be required. Formal training in Communication or Marketing, as well as interviewing experience, may be considered an asset. Once recruited, interviewers are usually provided with on-the- job training.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
For related training offered by other educational institutions, it is advisable to consult the list of accredited courses on the NCFHE website.
Knowledge and skills
Research Interviewers are expected to have:
• Knowledge of different research techniques such as surveys and structured interviews
• The ability to maintain accurate and detailed
records
• Typing skills
• Telephone skills
• Investigative skills
• Interviewing skills and techniques
Transferable skills should include:
• Interpersonal skills
• The ability to communicate effectively in
Maltese and English
• IT skills
• Customer service skills
• Time management skills and the ability to
work under pressure and maintain targets
and deadlines
• The ability to work independently and with
Additional qualities
These may include:
• A meticulous approach
• Attention to detail
• Flexibility
• Organisation skills
• Self-motivation
• Trustworthiness
Related career opportunities
• Contact Centre Information Clerk
• General Receptionist
• Mystery Shopper
• Research Analyst
• Sales Representative
minimal supervision
Occupational Handbook 2018
333