Page 331 - JobsPlus - Occupational Handbook

For related training offered by other educational institutions, it is advisable to consult the list of accredited courses on the NCFHE website.
On-the-job training is usually offered by the employer.
Knowledge and skills
General Receptionists are expected to have:
• Knowledge of administrative and clerical procedures and systems
• The ability to use and maintain office equipment
• Telephone skills
• Cash handling skills
Transferable skills should include:
• Interpersonal skills
• Written and verbal communication skills in
Maltese and/or English
• Numeracy skills
• Customer care skills
• IT skills
• Organisational and planning skills
• Problem solving and decision making skills
• Time management skills and multitasking
skills
• The ability to work under pressure
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• Accuracy
• Assertiveness
• Attention to detail
• Clear diction
• Cordiality
• Diligence
• Flexibility
• Patience
• Smart appearance
Related career opportunities
• Customer Care Representative • Hotel Receptionist
• Medical Receptionist
• Office Coordinator
• Personal Assistant (PA) and Administrative Secretary
• Spa Receptionist
Occupational Handbook 2018
331