Page 329 - JobsPlus - Occupational Handbook

Additionally, knowledge of languages and experience in a customer-facing role may be considered an asset.
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
On-the-job training is usually offered by the employer.
Knowledge and skills
Hotel Receptionists are expected to have:
• Knowledge of hotel management systems
• Knowledge of room rates, room categories,
hotel facilities, packages and offers
• Cultural knowledge of Malta and knowledge of the area the hotel is in (restaurants,
cultural landmarks, swimming location, etc.)
• An understanding of other cultures
• The ability to upsell
• Cash handling skills and knowledge of Point
of Sale (POS) software
• The ability to deal promptly with emergencies
or difficult situations involving hotel guests
• Knowledge of health and safety procedures
Transferable skills should include:
• Interpersonal skills
• Written and verbal communication skills in
English and other foreign languages
• IT skills
• Customer care skills
• Numeracy skills
• Planning and organisational skills
• Problem solving and decision making skills
• Time management skills and the ability to work under pressure and adhere to tight deadlines
• The ability to work independently and as part of a team
• The ability to interact with people from different cultures
Additional qualities
These may include:
• A commitment to quality
• A sense of discipline
• A well-groomed appearance • Attention to detail
• Efficiency
• Flexibility
• Patience
• Politeness
• Willingness to help
Related career opportunities
• Concierge
• Duty Manager
• Front Office Manager
• Guest Service Agent
• Hospitality Customer Experience Manager
• Night Auditor
• Reservations Manager
Occupational Handbook 2018
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