Page 330 - JobsPlus - Occupational Handbook

General Receptionist
Occupation Code: 4226
Alternative titles: Telephone Operator, Office Receptionist
Work environment
Job description and duties
General Receptionists are the first point of contact for persons visiting an organisation’s premises. A General Receptionist is typically expected to:
• Welcome clients in a friendly and welcoming manner
• Keep a record of visitor details, issue security badges and ensure return upon exit
• Guide clients to the appropriate location
• Set appointments for clients
• Handle telephone and e-mails
• Record and relay messages to staff or clients
• Deal with client queries and complaints
• Deal with incoming and outgoing post or deliveries
• Accept payment from clients
• Assist in administrative tasks such as
photocopying and filing
• Assist in ordering, stocking and provision of
office supplies to staff
• Supply relevant forms, brochures or other
materials to interested parties Jobsplus
General Receptionists are employed across a wide variety of sectors. The work is typically office-based and this role involves constant interaction with clients and staff.
General Receptionists typically work on a full-time or part-time basis. Overtime may be required during periods of exceptional activity.
Occupation data
Entry level education / special licences / warrants
To work as a General Receptionist, a qualification at MQF Level 3 is typically required. Training programmes may include:
• Diploma in Business (MCAST) (MQF Level 3) •Advanced Diploma in Business
Administration (MCAST) (MQF Level 4)
• Advanced Diploma in Administrative and Secretarial Studies (MCAST) (MQF Level 4)
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
Number of employees (2017)
955
Share of foreigners (2017)
20%
Job Outlook (2018 - 2022)
+26%
Median Pay (per annum)
€12,400
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