Page 328 - JobsPlus - Occupational Handbook

Hotel Receptionist
Occupation Code: 4224
Alternative titles: Front Office Receptionist, Front of House, Front Desk Receptionist
• Perform clerical duties when necessary
Job description and duties
Hotel Receptionists welcome and assist guests with all their needs, ensure their stay exceeds expectations and offer assistance to the highest hotel standards. A Hotel Receptionist is typically expected to:
• Greet all guests upon arrival and handle check in/out
• Provide guests with information
• Act as the first point of contact for all guest
queries and complaints and escalate
accordingly
• Respond to customers’ feedback submitted
online
• Handle incoming calls according to
established procedures
• Maximise revenue through rooms and food
and beverage upselling, whilst managing
other related targets set by the department
• Liaise with all hotel departments to meet
guests’ needs
• Process payments during check out
• Prepare necessary documentation to be
used at front office Jobsplus
In the absence of a Concierge, Hotel Receptionists may be expected to book taxis and restaurants and enquire about other attractions and events guests may want to attend.
Work environment
Hotel Receptionists usually work on a full- time basis throughout the year. Part-time opportunities may also be available. Work may be on shift basis and Hotel Receptionists are typically expected to work during weekends and public holidays.
Occupation data
Entry level education / special licences / warrants
To work as a Hotel Receptionist, a qualification in Hospitality at MQF Level 3 or higher is typically required. Training programmes include:
• Certificate in Rooms Division (ITS) (MQF Level 3)
• Diploma in Rooms Division Operations (ITS) (MQF Level 4)
• Higher National Diploma in Rooms Division Management (ITS) (MQF Level 5)
Number of employees (2017)
469
Share of foreigners (2017)
62%
Job Outlook (2018 - 2022)
+13%
Median Pay (per annum)
€12,000
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