Page 327 - JobsPlus - Occupational Handbook

Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
For related training offered by other educational institutions, including Jobsplus, it is advisable to consult the list of accredited courses on the NCFHE website.
On-the-job training is usually offered by the employer.
Knowledge and skills
Contact Centre Information Clerks are expected to have:
• Knowledge of administrative and clerical procedures and systems
• The ability to use and maintain office equipment
• Telephone skills
• Typing skills
• Knowledge of foreign languages may
be necessary when dealing with foreign customers
Transferable skills should include:
• Written and verbal communication skills in Maltese and/or English
• Numeracy skills
• Customer care skills
• IT skills
• Organisational and planning skills
• Problem solving and decision making skills
• Time management skills and the ability to
work under pressure and adhere to tight
deadlines
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• A clear voice
• A methodical approach to work
• Accuracy
• Assertiveness
• Attention to detail
• Diligence
• Meticulousness
• Patience
• Self-driven
• Trustworthiness
Related career opportunities
• General Office Clerk
• General Receptionist
• Office Supervisor
• Personal Assistant (PA) and
Administrative Secretary
• Secretary
Occupational Handbook 2018
327