Page 323 - JobsPlus - Occupational Handbook

Entry level education / special licences / warrants
To work as a Debt Collector and Related Worker, a qualification at MQF Level 4 is typically required. Employers may give preference to candidates holding a qualification in Accounts, Business or related subjects. Training programmes include:
• Advanced Diploma in Accounting (MCAST) (MQF Level 4)
•Advanced Diploma in Business Administration (MCAST) (MQF Level 4)
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
For related training offered by other educational institutions, it is advisable to consult the list of accredited courses on the NCFHE website.
Experience working in customer service or sales may be considered useful.
On-the-job training is usually offered by the employer.
Knowledge and skills
Debt Collectors and Related Workers are expected to have:
• Knowledge of general accounting principles
• The ability to explain financial matters in a
simple and concise manner
• Administrative skills
• A sound knowledge of relevant laws and
legal procedures
• The ability to remain calm and composed with difficult and/or angry customers
• Negotiation and persuasion skills
Transferable skills should include:
• Interpersonal skills
• Written communication skills in Maltese and
English
• IT skills
• Customer service skills including the ability to deal with difficult clients
• Planning, organisational and multitasking skills
• Time management skills
• Problem solving and decision making skills
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• A firm approach
• A sense of initiative
• Assertiveness
• Attention to detail
• Confidence
• Diligence
• Efficiency
• Persistence
• Quick-thinking mindset • Tact
Related career opportunities
• Accounting and Bookkeeping Clerk
• Audit Assistant
• Credit Management Officer
• Credit Manager
• Debt Collection Manager
Occupational Handbook 2018
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