Page 322 - JobsPlus - Occupational Handbook

• Manual dexterity
• Meticulousness
• Patience
• Quick-thinking
• Tact
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Occupation Code: 4214 Debt-Collector and Related Worker
Alternative titles: Credit Controller, Account Controller
Job description and duties
Debt Collectors and Related Workers collaborate with businesses and their customers to settle overdue debt in relation to the payment for goods and services. Debt Collectors might operate as part of a third party collection agency or as part of a business finance department. A Debt Collector and Related Worker is typically expected to:
• Check credit records and trace missing debtors
• Contact debtors with overdue payments
• Provide information on penalties, interest, deadlines and consequences for failure to
comply to debtors Jobsplus
• Structure repayment plans for debtors and negotiate accordingly
• Deal with queries and complaints •Conduct follow-ups on payment
commitments
• Maintain and update customer records
• Liaise with Legal Officer so that legal action
against debtors who fail to honour the terms
of their repayment plan is initiated
• Organise the repossession of goods to settle
unpaid bills
Work environment
Debt Collectors and Related Workers are generally based in an office and work a standard 40 hour week. Occasionally it may be necessary to travel to clients’ homes or businesses.
Occupation data
Number of employees (2017)
168
Share of foreigners (2017)
11%
Job Outlook (2018 - 2022)
+26%
Median Pay (per annum)
€14,000
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