Page 321 - JobsPlus - Occupational Handbook

Entry level education / special licences / warrants
To work as a Bookmaker, Croupier and Related Gaming Worker one must be over 18 years of age.
To work as a Bookmaker, no specific qualifications are required, although this may depend on the employer. In order to operate a Betting shop, a Bookmaker would require a licence from the Malta Gaming Authority.
A formal qualification at MQF Level 4 is typically required to work as a Croupier. Training programmes include:
• Croupier and Dealer Casino and Studio Level Course (ITS) (MQF Level 4)
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
For related training offered by other educational institutions, it is advisable to consult the list of accredited courses on the NCFHE website.
A clean Police Conduct Certificate is typically required.
On-the-job training is usually offered by the employer.
Knowledge and skills
Bookmakers are expected to have:
• Knowledge of betting regulations
• Knowledge of sporting events
• Proficiency in Mathematics
• Negotiation skills
• Supervisory skills
Croupiers are expected to have:
• Knowledge on the rules and procedures of different games such as American Roulette and Blackjack
• The ability to make fast mental calculations and summations (not required for online Game Presenters)
• The ability to concentrate for long periods of time
• The ability to communicate information to customers in line with company procedures
• The ability to handle stressful and challenging situations
• An understanding of the signs and symptoms of problem gaming
• Knowledge of a foreign language (for online Croupiers)
• Knowledge of health and safety procedures Transferable skills should include:
• Interpersonal skills
• Written communication skills in English
• Customer care skills
• Planning and organisational skills
• Problem solving and decision making skills • Time management and multitasking skills
• The ability to work under pressure
• The ability to work independently as well as
part of a team
Additional qualities
These may include:
• A methodical approach
• A positive attitude Assertiveness
• A smart and well-groomed appearance • Attention to detail
• Enthusiasm
• Diligence
• Flexibility
• Honesty
Occupational Handbook 2018
321