Page 324 - JobsPlus - Occupational Handbook

Travel Consultant and Clerk
Occupation Code: 4221
Alternative titles: Travel Agent, Travel Advisor
Job description and duties
Travel Consultants and Clerks book and plan business and leisure travel for customers, which may comprise both individuals and organisations. A Travel Consultant is typically expected to:
• Advise customers on destination options, attractions, tours, accommodation, transport, fares and other services
• Sell travel products and tour packages and process financial transactions
• Make bookings and payment using online computer systems
• Manage changes in bookings and prepare itineraries
• Source products and destinations to meet consumer demands
• Take part in familiarisation visits to new destinations to gather information on issues and amenities of interest to consumers
• Liaise with travel partners, including airlines and hotels, to manage bookings and schedules
• Deal with customer enquiries and complaints and aim to meet their travel expectations
• Advise customers about passports,
insurance, visas, vaccinations and vehicle
hire
• Update promotional material
• Be readily available for corporate clients
whilst on the island
• Keep up-to-date with developments in the
travel industry
Work environment
Travel Consultants and Clerks are typically required in travel agencies, airlines and Destination Management Companies (DMC). Travel Consultants and Clerks work in an office environment on a full-time basis.
Occupation data
Entry level education / special licences / warrants
To work as a Travel Consultant and Clerk, a qualification at MQF Level 3 or higher is typically required. Training programmes include:
• Certificate in Travel & Tourism (ITS) (MQF Level 3)
• Diploma in Travel & Tourism Operations (ITS) (MQF Level 4)
Number of employees (2017)
321
Share of foreigners (2017)
33%
Job Outlook (2018 - 2022)
+43%
Median Pay (per annum)
€14,300
Jobsplus
324