Page 325 - JobsPlus - Occupational Handbook

• Higher National Diploma in Travel & Tourism Management (ITS) (MQF Level 5)
Travel agencies that are IATA (International Air Transport Association) accredited may request that Travel Consultants and Clerks are IATA qualified and/or certified. Though this is not compulsory, it is recommended. Full details on available training courses and training centres, may be found on the IATA official website – www.iata.org.
Additionally, knowledge of languages and experience in a customer-facing role may be considered an asset.
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
For related training offered by other educational institutions, it is advisable to consult the list of accredited courses on the NCFHE website.
On-the-job training is usually offered by the employer.
Knowledge and skills
Travel Consultants and Clerks are expected to have:
• Knowledge of passport and visa requirements, travel insurance and foreign currencies
• Knowledge of airline routes, alliances and safety and security regulations
• Knowledge of travel destinations being promoted
• Knowledge about attractions at destinations offered
• IT and research skills to perform searches,
plan and book holidays through the use of
specific software
• Negotiation skills
• Sales and marketing skills
Transferable skills should include:
• Interpersonal skills
• Written communication skills in English and
preferably in other foreign languages
• Customer care skills
• Numeracy skills
• Planning and organisational skills
• Problem solving and decision making skills • Time management skills and the ability
to work under pressure and adhere to
tight deadlines
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• A passion for travel and culture
• A smart appearance
• Attention to detail
• Efficiency
• Flexibility
• Helpfulness
• Patience
• Politeness
Related career opportunities
• Airline Ticket Agent
• Conference and Event Planner
• Destination Management Company Travel
Consultant
• Hotel Concierge
• Passenger Check-in Clerk
• Tourist Guide
• Tourist Information Centre Assistant
• Travel Agency Manager
• Travel Courier
Occupational Handbook 2018
325