Page 319 - JobsPlus - Occupational Handbook

For related training offered by other educational institutions, it is advisable to consult the list of accredited courses on the NCFHE website.
On-the-job training is usually offered by the employer.
Knowledge and skills
Bank Tellers and Related Clerks are expected to have:
• Knowledge of administrative, clerical and banking procedures and systems
• The ability to use and maintain office equipment
• Knowledge of banking products and services
• The ability to understand customer
requirements
• Telephone skills
• Competence in Mathematics
Transferable skills should include:
• Interpersonal skills
• Written communication skills in Maltese
and/or English
• Customer care skills
• IT skills
• Organisational and planning skills
• Problem solving and decision making skills
• Time management skills
• The ability to work under pressure and
adhere to tight deadlines
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• Accuracy
• Assertiveness
• Attention to detail
• Diligence
• Confidence
• Honesty
• Outgoing personality • Patience
• Trustworthiness
Related career opportunities
• Call Centre Officer
• Corporate Finance Officer
• Customer Service Advisor
• Loan Officer
• Relationship Officer
• Statistical, Finance and Insurance Clerk
Occupational Handbook 2018
319