Page 317 - JobsPlus - Occupational Handbook

MQF Level by the MQRIC office within NCFHE.
For related training offered by other educational institutions, it is advisable to consult the list of accredited courses on the NCFHE website.
On-the-job training is usually offered by the employer.
Knowledge and skills
General Office Clerks are expected to have:
• Knowledge of administrative and clerical procedures and systems
• The ability to use and maintain office equipment
• Telephone skills
• Data inputting skills
Transferable skills should include:
• Interpersonal skills
• Written and verbal communication skills in
Maltese and/or English
• Numeracy skills
• Customer care skills
• IT skills
• Organisational and planning skills
• Problem solving and decision making skills
• Time management skills and multitasking
skills
• The ability to work under pressure and
adhere to tight deadlines
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• A methodical approach to work
• Accuracy
• Attention to detail
• Diligence
• Efficiency
• Patience
• Self-driven
• Trustworthiness
Related career opportunities
• Contact Centre Information Clerk • General Receptionist
• Office Coordinator
• Personal Assistant (PA) and
Administrative Secretary • Telephone Operator
Occupational Handbook 2018
317