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To work as an Information and Communications Technology Operations Technicians, a qualification at MQF Level 4 or higher is typically required. Training programmes include:
• Advanced Diploma in IT (Computer Systems and Networks) (MCAST) (MQF Level 4)
• Advanced Diploma in IT (End User Support) (MCAST) (MQF Level 4)
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
For related training offered by other educational institutions, it is advisable to consult the list of accredited courses on the NCFHE website.
Knowledge and skills
Information and Communications Technology Operations Technicians are expected to have:
• Knowledge of computer hardware, software and networks
• Knowledge on the latest technologies in information and communication technology
• Skills in the repair and maintenance of PC hardware, servers and networking infrastructure
• Troubleshooting skills, investigative and analytical skills
• The ability to keep up-to-date with technological developments
• Knowledge of data protection policies, data security procedures and health and safety procedures
Transferable skills should include:
• Interpersonal skills
• Written communication skills in English
• Numeracy skills
• Organisational and planning skills
• The ability to approach problems in a logical
manner
• Decision making skills
• Time management and multitasking skills
• The ability to work under pressure and
adhere to tight deadlines
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• A commitment to learning • A methodical approach
• A passion for technology • A practical orientation
• A solution-oriented approach • Accuracy
• Adaptability
• An inquisitive mindset
• Attention to detail
• Critical thinking skills • Manual dexterity
• Patience
Related career opportunities
• Computer Assistant
• Computer Networks and Systems Technician
• Computer Systems Analyst
• ICT User Support Technician
• Systems Administrator
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