Page 308 - JobsPlus - Occupational Handbook

typical working hours or working overtime may
be required. Information and Communications
Technology User Support Technicians may
also be required to be on call for urgent repairs.
Occupation data
Entry level education / special licences / warrants
Attitude and experience are given considerable weight in the information and communications technology sector. Due to this, qualification requirements may vary between employers. Industry certifications are also highly regarded within this sector and on-the-job training is usually provided by the employer.
To work as an Information and Communications Technology User Support Technician, a qualification at MQF Level 4 or higher in Information and Communications Technology is required. Training programmes may include:
• Advanced Diploma in IT (End User Support) (MCAST) (MQF Level 4)
• Advanced Diploma in IT (Computer Systems and Networks) (MCAST) (MQF Level 4)
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
For related training offered by other educational institutions, it is advisable to consult the list of accredited courses on the NCFHE website.
Knowledge and skills
Information and Communications Technology User Support Technicians are expected to have:
• Knowledge of computer hardware and software
• Knowledge of configuration management software
• The ability to repair computer hardware and carry out maintenance
• The ability to sort information in a certain order according to a specific set of rules and priorities
• Troubleshooting skills, investigative and analytical skills
• The ability to keep up-to-date with technological developments
Transferable skills should include:
• Interpersonal skills
• Written and verbal communication skills in
English
• Numeracy skills
• Customer care skills
• Organisational and planning skills
• The ability to approach problems in a logical
manner
• Decision making skills
• Time management and multitasking skills
• The ability to work under pressure and
adhere to tight deadlines
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• A commitment to learning
• A methodical approach
• A passion for technology
• A practical orientation
• Accuracy
Number of employees (2017)
928
Share of foreigners (2017)
23%
Job Outlook (2018 - 2022)
+26%
Median Pay (per annum)
€18,700
Jobsplus
308