Page 305 - JobsPlus - Occupational Handbook

ICT Operations Technician
Occupation Code: 3511
Alternative titles: Advanced Computer Engineer, Advanced ICT Service Technician Work environment
Job description and duties
Information and Communications Technology (ICT) Operations Technicians provide information and communications technology support related to the various systems and software packages used by a business. An Information and Communications Technology Operations Technician would be expected to:
• Identify and resolve problems relating to computer hardware and software, networks, and other operational information and communications technology infrastructure
• Analyse user behaviour in order to identify preventative measures which can reduce the incidence of system downtime
• Keep track of the needs of users so as to recommend new systems or software packages to management which may help increase productivity and improve business processes
• Assemble and test computer hardware and networks, servers and systems
• Perform repairs and maintenance on network infrastructure and servers
• Operate and control peripheral and related computer equipment
Information and Communications Technology Operations Technicians may work in any industry in both the private and public sector which relies on ongoing information and communications technology operations. This position may involve working at different sites since organisations may be based in various locations.
Information and Communications Technology Operations Technicians typically work full-time. Working outside normal office hours may be required. Information and Communications Technology Operations Technicians may also be required to be on call.
Occupation data
Entry level education / special licences / warrants
Attitude and experience are given considerable weight in the information and communication technology sector. Due to this, qualification requirements may vary between employers. Industry certification is also highly regarded within this sector and on-the-job training is usually offered by the employer.
Number of employees (2017)
142
Share of foreigners (2017)
49%
Job Outlook (2018 - 2022)
+31%
Median Pay (per annum)
€18,100
Occupational Handbook 2018
305