Page 281 - JobsPlus - Occupational Handbook

Entry level education / special licences / warrants
To work as a Personal Assistant and Administrative Secretary, a qualification at MQF Level 4 is typically required. Training programmes may include:
•Advanced Diploma in Business Administration (MCAST) (MQF Level 4)
• Advanced Diploma in Administrative and Secretarial Studies (MCAST) (MQF Level 4)
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
For related training offered by other educational institutions, it is advisable to consult the list of accredited courses on the NCFHE website.
On-the-job training is usually offered by the employer.
Knowledge and skills
Personal Assistants and Administrative Secretaries are expected to have:
• Knowledge of administrative and clerical procedures and systems
• The ability to use and maintain office equipment
• Minute taking skills
• Telephone skills
• The ability to maintain confidentiality
Transferable skills should include:
• Interpersonal skills
• Written and verbal communication skills in
• Numeracy skills
• Customer care skills
• IT skills
• Organisational and planning skills
• Problem solving skills and the ability to take
timely decisions
• Time management skills and the ability to
work under pressure and adhere to tight
deadlines
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• A calm disposition
• A methodical approach to work
• A proactive mindset
• A sense of initiative
• Accuracy
• Assertiveness
• Attention to detail
• Diligence
• Efficiency
• Meticulousness
• Patience
• Tact and discretion
• Trustworthiness
Related career opportunities
• General Office Clerk
• Office Coordinator
• Office Manager
• Support and Administrative Services Officer
Maltese and/or English
Occupational Handbook 2018
281