Page 74 - JobsPlus - Occupational Handbook

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Wholesale and Retail Manager
Occupation Code: 1420
Alternative titles: Retail Operations Manager, Retail Area Manager, Outlet Manager, Store Manager, Supermarket Manager
Job description and duties
Wholesale and Retail Managers are responsible for overseeing the activities involved in operating commercial outlets which sell products on a retail or wholesale basis. A Wholesale and Retail Manager is typically expected to:
• Manage relationships with customers and suppliers
• Allocate and monitor budgets
• Purchase merchandise
• Set sales targets for the team and keep track
of sales performance
• Schedule and monitor regular stock takes
• Negotiate terms and conditions of agreements and contracts with suppliers
• Supervise the positioning and display of merchandise in the shop
• Assist in the development and execution of marketing strategies
• Receive and handle customer complaints
• Be responsible for the provision of excellent customer service, including
after sales service
• Control selection, training and supervision
of staff
• Carry out performance reviews
Work environment
Wholesale and Retail Managers typically work 40 hours a week. Working during evenings, weekends and public holidays may also be required during festive season and sales period.
A Wholesale and Retail Manager’s duties require one to spend time both in the shop and in an office.
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