Page 73 - JobsPlus - Occupational Handbook

Entry level education / special licences / warrants
To work as a Restaurant and Café Manager, one would require a Food Handling Licence, a Food Hygiene Certificate and a Hazard Analysis and Critical Control Point (HACCP) certificate.
Experience is highly valued in catering and to work as a Restaurant and Café Manager, one would typically have gained significant experience working at a supervisory level.
Additionally, a qualification in food and beverage or related area may be required. Training programmes include:
• Higher National Diploma in Food and Beverage Service Operations (ITS) (MQF Level 5)
• Bachelor in International Hospitality Management (Honours) (ITS) (MQF Level 6)
• Bachelor of Arts (Honours) in Tourism
Studies (University of Malta) (MQF Level 6)
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website. Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
On-the-job training is usually offered by the employer.
Knowledge and skills
Restaurant and Café Managers are expected to have:
• Knowledge of the menu being offered and of catering in general
• Knowledge of food production processes
• Knowledge of different dietary requirements
and food allergies
• The ability to balance customer and business
priorities
• The ability to manage/lead a diverse team
and work in a multicultural environment
• Knowledge of Point of Sale (POS) software • Financial, budgeting and stocktaking skills • Negotiation skills
• Personnel management skills
• Knowledge of health and safety procedures
Transferable skills should include:
• Interpersonal skills
• Verbal and written communication skills in
Maltese and/or English
• IT skills
• Customer care skills
• Numeracy skills
• Planning and organisational skills
• Problem solving and decision making skills
• Time management and multitasking skills
• The ability to work under pressure
Additional qualities
These may include:
• A commitment to quality
• A passion for food and beverage • A result-oriented approach
• A sense of discipline
• A smart appearance
• An energetic approach
• An entrepreneurial mindset
• Business acumen
• Diligence
• Efficiency
• Flexibility
• Fluency in foreign languages
• Patience
• Physical stamina
• Self-motivation
Occupational Handbook 2018
73