Page 67 - JobsPlus - Occupational Handbook

For related training offered by other educational institutions, it is advisable to consult the list of accredited courses on the NCFHE website.
Knowledge and skills
Information and Communications Technology Services Managers are expected to have:
• An understanding of the industry the organisation is operating in
• Knowledge of network maintenance and operating systems (where applicable)
•Knowledge of customer services management
• Knowledge of Networks Security Architecture (where applicable)
• Knowledge of information systems and applications
• Financial and business accounting skills
• Project management skills
• Personnel management skills
• Negotiation skills
• Knowledge of data protection policies, data security procedures and health and safety procedures
Transferable skills should include:
• Interpersonal skills
• Written and verbal communication skills in
English
• Organisational and planning skills
• The ability to approach problems in a logical
manner
• Decision making skills
• Time management and multitasking skills
• The ability to work under pressure and
adhere to tight deadlines
• The ability to work independently and as part
of a team
• The ability to persuade, negotiate and
network successfully
• Leadership skills
Additional qualities
These may include:
• A client-oriented approach
• A commitment to learning
• A high level of ambition and drive • A passion for technology
• A proactive attitude
• A solution-oriented approach
• An entrepreneurial mindset
• An inquisitive mindset
• Attention to detail
• Business acumen
• Critical thinking skills
• Logical thinking
• Persistence
• Presentation skills
Related career opportunities
• Commercial Sales Manager (ICT)
• Computer Network Professional
• ICT Business Development Manager
• ICT Operations Manager
• ICT Security Professional
• ICT Services Delivery Manager
Occupational Handbook 2018
67