Page 400 - JobsPlus - Occupational Handbook

by some employers. Training programmes include:
•Diploma in Business (MCAST) (MQF Level 3)
• Advanced Diploma in Marketing (MCAST) (MQF Level 4)
• Award in Real Estate Tourism (ITS) (MQF Level 5)
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
For related training offered by educational institutions, including Jobsplus, it is advisable to consult the list of accredited courses on the NCFHE website.
On-the-job training is usually offered by the employer.
Knowledge and skills
Rental Sales Workers are expected to have:
• Knowledge of the rental product being promoted and the market the company is operating in
• The ability to explain technical information in everyday language
• Awareness of competitors’ products/services
• Knowledge of consumer rights
• The ability to reach sales targets (where
applicable)
• Selling skills and techniques, including the
ability to upsell
• Marketing skills and the ability to attract new
customers
• The ability to build long-lasting business
relationships
• The ability to understand the needs of
different customers
• The ability to negotiate and persuade
Transferable skills should include:
• Interpersonal skills
• Written communication skills in Maltese
and English
• Customer service skills
• Numeracy skills
• IT skills
• Organisational and planning skills
• Problem solving and decision making skills • Time management and multitasking skills
• The ability to work under pressure
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• A flair for sales
• A high level of motivation and drive
• A sense of initiative
• A sociable personality
• A well-groomed appearance
• Assertiveness
• Charisma
• Confidence
• Diligence
• Efficiency
• Enthusiasm
• Flexibility
• Patience
• Trustworthiness
Related career opportunities
• Car Salesperson
• Commercial Sales Representative
• Sales and Marketing Manager
• Sales Demonstrator and Representative
• Shop Supervisor
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