Page 393 - JobsPlus - Occupational Handbook

Contact Centre Salesperson
Occupation Code: 5244
Alternative titles: Telephone Salesperson, Telemarketer, Telephone Sales Agent, Telesales Representative, Call Centre Salesperson, Internet Salesperson
Job description and duties
Contact Centre Salespersons promote or sell services and products by telephone and/ or virtual communication means such as live chats. Contact Centres can be either inbound (receiving calls) or outbound (making calls to businesses or individuals). Depending on the employer, a Contact Centre Salesperson is typically expected to:
• Maintain and develop relationships with existing and new customers
• Cold call to set meetings with potential customers
• Respond to enquiries
• Gather market and customer information
• Negotiate on price, terms, costs, delivery
and specifications
• Advise on forthcoming product developments
and discuss special promotions
• Make accurate, rapid cost calculations and
provide customers with quotations
• Keep records of sales
• Meet sales targets within specific time limits
• Provide after sales service
Work environment
Contact Centre Salespersons generally work in call centres, on a full-time or part-time basis. Working on shift basis, including weekends, may be required in call centres which are open 24/7. Organisations may also provide Contact Centre Salespersons the opportunity to work from home or a mobile office.
Working as a Contact Centre Salesperson typically involves sitting for relatively long periods of time and coping with sound or noise that may be distracting.
Occupation data
Entry level education / special licences / warrants
Although qualifications are useful, work-related experience and attitude tend to be given considerable weight by employers.
Nonetheless, a qualification at MQF Level 3 in Business or related subjects may be required by some employers. Additionally, entry requirements may depend on the type of service or product being sold. For instance, if insurance policies are being sold, then
Number of employees (2017)
138
Share of foreigners (2017)
52%
Job Outlook (2018 - 2022)
+41%
Median Pay (per annum)
€13,300
Occupational Handbook 2018
393