Page 355 - JobsPlus - Occupational Handbook

Entry level education / special licences / warrants
To work as a Restaurant and Catering Supervisor, one would require a Food Handling Licence, a Food Hygiene Certificate and a Hazard Analysis and Critical Control Point (HACCP) certificate.
Experience is highly valued in catering and to work as a Restaurant and Catering Supervisor, one would typically have gained significant experience working in service. Additionally, a qualification in Food and Beverage or related area may be required. Training programmes include:
• Certificate in Food Preparation and Service (ITS) (MQF Level 3)
• Diploma in Food and Beverage Service (ITS) (MQF Level 4)
• Higher National Diploma in Food and Beverage Management (ITS) (MQF Level 5)
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
On-the-job training is usually offered by the employer.
Knowledge and skills
Restaurant and Catering Supervisors are expected to have:
• Knowledge of the menu being offered and of catering in general
• Knowledge of food production processes
• Knowledge of different dietary requirements
• The ability to supervise a diverse team and work in a multicultural environment
• Cultural knowledge of Malta for any foreign customers
• Knowledge of Point of Sale (POS) software • Cash handling skills
• Selling skills
• Knowledge of health and safety procedures • Knowledge of a foreign language
Transferable skills should include:
• Interpersonal skills
• Verbal and written communication skills in
English and preferably Maltese
• IT skills
• Customer care skills
• Numeracy skills
• Planning and organisational skills
• Problem solving and decision making skills
• Time management skills and the ability to
work under pressure and adhere to tight
deadlines
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• A calm attitude
• A friendly disposition
• A passion for food and beverage • A sense of commitment
• A sense of discipline
• A well-groomed appearance
• Diligence
• Efficiency
• Flexibility
• Fluency in foreign languages
• Patience
and food allergies
Occupational Handbook 2018
355