Page 353 - JobsPlus - Occupational Handbook

• Certificate in Food Preparation and Service (ITS) (MQF Level 3)
• Diploma in Food and Beverage Service (ITS) (MQF Level 4)
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
On-the-job training is usually offered by the employer.
Knowledge and skills
Food and Beverage Servers are expected to have:
• Knowledge of the menu being offered and of catering in general
• An understanding of different dietary requirements and needs such as food restrictions and food allergies
• The ability to serve each dish on the menu correctly, with its accompaniments and garnish
• The ability to serve various types of wine and drink, in the correct containers (e.g. glasses, cups) and at the right temperature
• The ability to stand for long hours while serving customers
• Upselling skills
• Knowledge of health and safety procedures
In cases where Food and Beverage Servers handle payments, they would also be required to have:
• Knowledge of Point of Sale (POS) software
• Cash handling skills
If a Food and Beverage Server is assisting during a buffet service, only some of the above mentioned skills will be required.
Transferable skills should include:
• Interpersonal skills
• Verbal and written communication skills in
English and preferably in Maltese
• Customer care skills
• Numeracy skills
• Planning and organisational skills
• Problem solving and decision making skills • Time management skills and multitasking
skills
• The ability to work under pressure
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• A friendly disposition
• A good memory to recall orders
• A sense of balance when carrying orders • A sense of commitment
• A sense of discipline
• A well-groomed appearance
• Efficiency
• Flexibility
• Fluency in foreign languages
• Diligence
• Physical stamina
Related career opportunities
• Banquet Server
• Bar Attendant
• Cafeteria Attendant
• Cashier
• Food and Beverage Server • Head Waiter/Waitress
• Host/Hostess
• Restaurant Manager
Occupational Handbook 2018
353