Page 263 - JobsPlus - Occupational Handbook

On-the-job training is usually offered by the employer.
Knowledge and skills
Insurance Representatives are expected to have:
• An understanding of the insurance market
• Knowledge of insurance practice and
products, their features and terms
and conditions
• Knowledge of laws and regulations that are
relevant to the insurance industry
• The ability to apply basic insurance principles
• Analytical skills
• The ability to maintain client confidentiality
Transferable skills should include:
• Interpersonal skills
• Written communication skills in Maltese and/
or English
• Numeracy skills
• Customer care skills
• IT skills
• Organisational and planning skills
• Problem solving and decision making skills
• Time management skills
• The ability to work under pressure and
adhere to tight deadlines
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• A client-focused approach
• A high level of integrity and honesty • Accuracy
• Assertiveness
• Attention to detail
• Impartiality
• Patience
• Persistence
• Tact
Related career opportunities
• Claims Handler
• Insurance Actuary
• Insurance Underwriter
• Loss Adjustor
• Risk Manager
• Surveyor
• Tied Insurance Intermediary
• Valuations Manager
Occupational Handbook 2018
263