Page 70 - JobsPlus - Occupational Handbook

Hotel General Manager
Occupation Code: 1411
Alternative titles: Hotel Manager, Guest House Manager
Job description and duties
Hotel General Managers occupy the most senior role within a hotel, and are responsible for the overall running of the hotel operations. Responsibilities may vary depending on the size of the hotel and whether the hotel is part of an international chain, however a Hotel General Manager is typically expected to:
• Ensure that hotel operations and the different functions run smoothly
• Plan and organise accommodation, catering and other hotel services through their operational teams
• Analyse financial information and set annual budgets in conjunction with the Financial Controller
• Liaise with the sales and marketing department in order to set sales and marketing strategies to actively promote the hotel facilities
• Liaise with the Human Resources Manager during the recruitment of staff
• Support all departments within the hotel
• Liaise with the Health and Safety Manager and ensure the hotel follows regulations such as health and safety and licencing laws
• Be present for important events taking place
at the hotel
• Maintain a good relationship with local and
foreign customers/guests/stakeholders
In smaller establishments, Hotel General Managers may also be expected to:
• Organise the maintenance of the building
• Make sure security and health and safety is
effective
• Ensure events run smoothly
• Devise the marketing and sales strategy
Work environment
Hotel General Managers divide their time between office work, meetings, speaking to guests around the hotel and observing operations. Working hours may vary according to the type of hotel although one may expect to work long hours as well as evenings, weekends and public holidays. Some travel may be required if the hotel forms part of an international chain.
• Maintain a good relationship with top Occupation data management and analyse plans and targets
• Manage staff
• Deal with customer complaints and
comments Jobsplus
Number of employees (2017)
159
Share of foreigners (2017)
30%
Job Outlook (2018 - 2022)
+13%
Median Pay (per annum)
€21,500
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