Page 562 - JobsPlus - Occupational Handbook

MQF Level by the MQRIC office within NCFHE.
On-the-job training is usually offered by the employer.
Knowledge and skills
Hotel Porters are expected to have:
• Knowledge of hotel facilities and services to answer guests’ enquiries
• The physical ability to lift and carry heavy luggage
• Knowledge of health and safety procedures
Transferable skills should include:
• Interpersonal skills
• Communication skills in English
• The ability to follow instructions
• Customer care skills
• Numeracy skills
• Planning and organisational skills
• Time management skills and the ability to
work under pressure
• The ability to work independently and as part
of a team
• The ability to interact with people from
different cultures
Additional qualities
These may include:
• A smart appearance
• An energetic approach
• Attention to detail
• Eagerness to help at all times
• Flexibility
• Patience
• Physical stamina
• Politeness
Related career opportunities
• Airport Luggage Handler
• Concierge
• Doorman/Doorwoman
• Food and Beverage Server
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