Page 561 - JobsPlus - Occupational Handbook

Hotel Porter
Occupation Code: 9621
Alternative title: Luggage Porter
Job description and duties
Hotel Porters ensure guests are greeted upon arrival at the hotel. A Hotel Porter is typically expected to:
• Lead the way to the reception area and explain room and hotel features
• Park guests’ vehicles, if required
• Carry guests’ luggage
• Get to know guests and interact with them
without being intrusive
• Deal with guest requests and concerns
and escalate to Supervisors/Managers
accordingly
• Help out in case of an evacuation
• Assist other staff as required
• Ensure the hotel entrance is tidy
In certain cases, a Hotel Porter may also:
• Run errands for guests
• Deliver newspapers, meals and drinks to
rooms
• Book taxis and restaurants and enquire
about other attractions guests may want to attend (in the absence of a Concierge)
Work environment
Hotel Porters usually work for hotels and guesthouses on a part-time or full-time basis throughout the year. Work may be on shift basis and typically involves working evenings, weekends and public holidays.
Occupation data
Entry level education / special licences / warrants
Although skills and knowledge are typically gained on-the-job, a qualification in Hospitality may be considered an asset. Training programmes include:
• Foundation in Hospitality and Tourism (ITS) (MQF Level 2)
• Certificate in Rooms Division (ITS) (MQF Level 3)
Additionally, other relevant training may include foreign language courses and customer care courses.
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular
Number of employees (2017)
140
Share of foreigners (2017)
18%
Job Outlook (2018 - 2022)
+15%
Median Pay (per annum)
€13,700
Occupational Handbook 2018
561