Page 552 - JobsPlus - Occupational Handbook

Fast Food Crew Member
Occupation Code: 9411
Alternative titles: Team Member, Fast Food Worker
Job description and duties
Fast Food Crew Members perform a multitude of different tasks. Typically, a Fast Food Crew Member would be expected to:
• Greet customers at the counter
• Advise customers on menu items and
specials
• Make suggestions on orders and offers
• Take orders from customers and serve it to
them after it has been prepared
• Prepare hot or cold drinks
• Operate kitchen equipment
• Pack orders in bags and include condiments
• Stock work areas
• Receive payment and tender change
• Reconcile cash balance at the end of the
shift
• Keep counters clean and sanitised
• Clean the restaurant area
• Assist with kitchen equipment maintenance
• Help with waste disposal
• Resolve customer complaints and/or refer
complaints to the Supervisor
• Thank customer with farewell wishes
Work environment
Fast Food Crew Members work in a variety of different fast food restaurants, such as franchises, take away shops and pizzerias. Customers need to be served efficiently and in the least time possible.
Fast Food Crew Members are typically employed on shift basis, full-time or part-time. Crew Members may work early mornings, late evenings, weekends and public holidays.
Occupation data
Entry level education / special licences / warrants
To work as a Fast Food Crew Member, one would require a Food Handling Licence, a Food Hygiene Certificate and a Hazard Analysis and Critical Control Point (HACCP) certificate.
On-the-job training or short training programmes are usually offered by the employer.
A qualification in Food Preparation or related area may be considered an asset. Training programmes include:
• Certificate in Food Preparation and Service (ITS) (MQF Level 3)
Number of employees (2017)
849
Share of foreigners (2017)
23%
Job Outlook (2018 - 2022)
+19%
Median Pay (per annum)
€10,200
Jobsplus
552