Page 251 - JobsPlus - Occupational Handbook

For related training offered by other educational institutions, it is advisable to consult the list of accredited courses on the NCFHE website.
On-the-job training is usually offered by the employer.
Knowledge and skills
Medical Assistants are expected to have:
• An understanding of how to assess patients’ needs and address them
• Knowledge of safe care practices
• Administrative skills
• An understanding of ethical and legal
principles in the health setting
• The ability to act in a calm and appropriate
manner during emergencies and other
stressful situations
• The ability to maintain patient confidentiality
• Knowledge of health and safety procedures
• The ability to maintain medical records and
other clerical duties
Transferable skills should include:
• Interpersonal skills
• Written communication skills in Maltese and/
or English
• Numeracy skills
• Customer care skills
• IT skills
• Organisational and planning skills
• Problem solving skills and the ability to take
timely decisions
• Time management skills and the ability
to work under pressure and adhere to
tight deadlines
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• A caring manner
• A methodical approach
• A positive attitude
• A practical orientation
• Assertiveness
• Dedication
• Empathy
• Friendliness
• Patience
• Sensitivity
• Tact
Related career opportunities
• Allied Health Assistant
• Dental Assistant
• Nursing Professional
• Personal Care Worker
Occupational Handbook 2018
251