Page 159 - JobsPlus - Occupational Handbook

To work as an Information and Communications Technology Sales Professional, a qualification at MQF Level 4 in an Information and Communications Technology related area is typically required. Training programmes may include:
• Advanced Diploma in IT (Computer Systems and Networks) (MCAST) (MQF Level 4)
• Bachelor of Science (Honours) in Computer Systems and Networks (MCAST) (MQF Level 6)
• Bachelor of Science (Honours) in Business and Information Technology (University of Malta) (MQF Level 6)
Additionally, a qualification in Sales, Marketing or related fields may be considered an asset. Training programmes include:
• Advanced Diploma in Marketing (MCAST) (MQF Level 4)
• Diploma in Marketing and Sales Management (University of Malta) (MQF Level 5)
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
For related training offered by other educational institutions, it is advisable to consult the list of accredited courses on the NCFHE website.
A valid driving licence may be required.
On-the-job training is usually offered by the employer.
Knowledge and skills
Information and Communications Technology Sales Professionals are expected have:
• An understanding of the client’s business environment
• Knowledge of the information and communications technology products and/or services being promoted
• Knowledge of competitors’ activities and pricing strategies
• The ability to conduct market research
• An understanding of business accounting
and finance
• Knowledge of marketing strategies and
tactics and product demonstration
• Knowledge of sales techniques and sales
control systems
• Knowledge of consumer rights
Transferable skills should include:
• Interpersonal skills
• Written communication skills in English
• Numeracy skills
• Customer care skills
• IT skills
• Organisational and planning skills
• Problem solving and decision making skills • Time management skills and the ability to
work under pressure and adhere to tight
deadlines
• The ability to work independently and as part
of a team
• The ability to persuade, negotiate and
network successfully
Additional qualities
These may include:
• A high level of drive and ambition
• A passion for sales
• A passion for technology
• A proactive attitude
• Attention to detail
• Business acumen
• Competitiveness
Occupational Handbook 2018
159