Page 536 - JobsPlus - Occupational Handbook

PoollAtttendantt
Occupation Code: 9129
Alternative titles: Beach Attendant, Swimming Pool Assistant
Job description and duties
Pool Attendants assist and serve guests availing themselves of the pool facilities. Pool Attendants are responsible for ensuring guests are comfortable and have all their needs met to the highest hotel standards. A Pool Attendant is typically expected to:
• Greet all guests upon arrival, distribute towels and offer assistance with seating
• Interact and assist guests as required
• Identify and report problems in pool area
• Provide excellent service to guests according
to hotel standards
• Deal with guest requests and concerns
and escalate to Supervisors/Managers
accordingly
• Liaise with laundry and ensure efficient
supply of fresh towels
• Keep the pool area clean and tidy
• Ensure that the pool deck is swept and
watered down and that furniture is in the correct place
• Assist with taking food and beverage orders if required
• Observe and patrol pool and enforce safety regulations
Work environment
Pool Attendants are usually required in hotels during the summer months. Some may be employed on a full-time or part-time basis. Though Pool Attendants commonly work on shift basis, including weekends and public holidays, hours may increase considerably in the peak of summer.
Occupation data
Entry level education / special licences / warrants
No particular qualifications are required in order to work as a Pool Attendant. Previous experience working in a customer-facing role, as well as knowledge of foreign languages, may be considered an asset.
Pool Attendants who serve food and beverages would require a Food Handling Licence and a Food Hygiene Certificate.
Number of employees (2017)
50
Share of foreigners (2017)
22%
Job Outlook (2018 - 2022)
+21%
Median Pay (per annum)
€10,300
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