Page 367 - JobsPlus - Occupational Handbook

Entry level education / special licences / warrants
To work as a Cleaning and Housekeeping Supervisor, experience in cleaning positions, such as a Room Attendant and Cleaner, may be required.
Additionally, if one is seeking work specifically in the hospitality industry, a qualification at MQF Level 4 in Housekeeping would typically be required. Training programmes include:
• Diploma in Rooms Division (ITS) (MQF Level 4)
For further details on specific entry requirements, it is advisable to consult the respective educational institution’s website.
Qualifications awarded by foreign bodies need to be recognised or pegged with a particular MQF Level by the MQRIC office within NCFHE.
For related training offered by other educational institutions, it is advisable to consult the list of accredited courses on the NCFHE website.
Since Cleaning and Housekeeping Supervisors may handle food and beverages, a Food Handling Licence may be required.
A clean Police Conduct Certificate is typically required.
On-the-job training is usually offered by the employer.
Knowledge and skills
Cleaning and Housekeeping Supervisors are expected to have:
• Knowledge of cleaning procedures
• The ability to correctly use cleaning supplies,
• An understanding of customer needs and the ability to meet quality standards
• Supervisory skills
• Knowledge of health and safety procedures
Transferable skills should include:
• Interpersonal skills
• Written communication skills in Maltese and/
or English
• Customer care skills
• Numeracy skills
• IT skills
• Organisational and planning skills
• Problem solving skills and the ability to take
timely decisions
• Time management skills and the ability to
work under pressure and meet deadlines
• The ability to work independently and as part
of a team
Additional qualities
These may include:
• An energetic and proactive attitude • Attention to detail
• Diligence
• Efficiency
• Flexibility
• Self-motivation • Trustworthiness
Related career opportunities
• Building Caretaker
• Domestic Cleaner and Helper
• Domestic Housekeeper
tools and equipment
Occupational Handbook 2018
367