Page 131 - JobsPlus - Occupational Handbook

Anti-Fraud Agent
Occupation Code: 2411
Alternative titles: Risk and Fraud Agent, Fraud Specialist, Fraud Analyst, Fraud Investigator
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Job description and duties
Anti-Fraud Agents are responsible for monitoring online transactions looking for signs of fraudulent activity. An Anti-Fraud Agent is typically expected to:
• Use business intelligence and data analysis software to detect irregularities
• Perform anti-fraud checks by monitoring clients’ website and other sources for signs of fraudulent activity
• Distinguish between fraudulent activity and legitimate transactions
• Perform due diligence on the clients’ business
• Develop and manage fraud procedures to identify and minimize fraud activity
• Keep track of suspicious activity patterns
• Communicate with the client or with end- consumers regarding potential instances of
fraudulent activity
• Prepare reports containing analysis of fraud,
supporting evidence and possible solutions
• Liaise with other staff in order to identify fraud
to combat fraud and reduce losses
Work environment
Anti-Fraud Agents may be employed in the private sector in financial services, gaming or IT support industries or in the public sector such as in the Economic Crimes Unit.
Anti-Fraud Agents typically work full-time from Monday to Friday. In certain sectors, such as in gaming, Anti-Fraud Agents may be required to work on shift basis.
Occupation data
Entry level education / special licences / warrants
To work as an Anti-Fraud Agent, a qualification at MQF Level 6 or higher is usually required. Training programmes include:
• Bachelor of Commerce (Honours) in Insurance and Risk Management (University of Malta) (MQF Level 6)
• Bachelor of Commerce (Honours) in Banking and Finance (University of Malta) (MQF Level 6)
Number of employees (2017)
282
Share of foreigners (2017)
65%
Job Outlook (2018 - 2022)
+40%
Median Pay (per annum)
€24,300
risk and implement mitigation measures
Occupational Handbook 2018
131